Q&A
Frequently Asked Questions:
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Questions on Custom Orders, Sizing, Alterations and Repairs:
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Q: Do you offer refunds?
A: Not exactly! Obviously, if we have committed a heinous mistake, I will make it right! We love you and we want you to have the best experience possible! If you need to make a return, we usually offer store credit and we are glad to offer alterations if you need your corset to be smaller!
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Q: Do you take custom orders? I have a costume drawing or photo, can you replicate this costume?
A: Alas, the answer is "no". I used to be open to taking custom orders, but as our company evolved, I realized that it was not the best way to serve our customers. In order to keep prices and wait times down, we've had to eliminate the custom order option so we can focus on giving the best service and quality possible for the price.
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Q: I got my corset and it doesn't fit. What do I do?
A: Even after carefully measuring according to our instructions, and both of us doing our absolute best, sometimes the "fit" can still be off from what was expected. There are a ton of different little ways that this can go wrong, including a customer having a very unique shape compared to her waist measurement, a woman having a different level of comfort than our corsets allow, or even just measuring when she might be in a "fluffy" time of month. Luckily, we are ALWAYS willing to do alterations, listen to your needs, do exchanges, and make things right. The wonderful thing about this is that you ONLY have to figure it out one time, and after that, as long as you order the same size, possibly even getting the same alterations made to the current pattern, the fit should always be beautiful!
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Q: If I do need to exchange an item, what is that process?
A: First, check the invoice date. We CANNOT accept anything back that is older than 4 weeks. The closer that the exchange is to the time of your order the more likely that we'll have something to exchange for it. The sooner the better is always the best for taking care of any exchanges. Second, send your item back to us (for a good way to do that see the question below). The sooner your return is here the sooner we will send out your exchange. We do need to have those items back BEFORE we can offer any exchanges or store credit. Thirdly, enjoy your new item or store credit when it arrives!
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Q: How can I ship a package (return, exchange, etc.) back to you without going to the Post Office?
A: STEP 1: Create a shipping label
Go to:
Click-N-Ship
https://reg.usps.com/entreg/LoginAction_input?app=GSS&appURL=https://cns.usps.com/labelInformation.shtml
STEP 2:
Sign into or sign up for a free USPS.com account.
STEP 3:
Fill out Create Label Form.
-Enter our address in “Where are you sending to?”
Damsel in this Dress, 10498 South 5600 West, Payson, UT 84651
-Enter package weight as between 1-2 lbs.
STEP 4:
Pay and print shipping label.
STEP 5: Schedule a Pickup
Go to:
https://tools.usps.com/schedule-pickup-steps.htm
STEP 6:
Fill out the online form.
-In the Pickup Summary at the end of the form, enter 1-2 lbs for the weight of the package.
STEP 7:
Use all the time you saved to do something awesome.